1. Definitions
In these Terms:
a) “Company”, “we”, “us”, or “our” means Shield Build Ltd.
b) “Client”, “you” or “your” means the person, firm or company engaging our Services.
c) “Services” means the works, inspections, installations or other services agreed in writing.
d) “Contract” means the agreement between the Company and the Client incorporating these Terms.
2. Basis of Contract
2.1 These Terms apply to all Services provided by us. By booking or instructing us, the Client agrees to be bound by them.
2.2 Any variation must be agreed in writing by a director of the Company.
3. Quotations and Estimates
3.1 Quotations are valid for 30 days unless otherwise stated.
3.2 Variations or additional works not included in the original quotation will be charged at our standard rates.
4. Bookings, Cancellations and Refunds
4.1 Bookings are only confirmed once written acceptance and/or payment (where required) is received.
4.2 If the Client cancels with more than 24 hours’ notice, a refund may be issued, less any reasonable costs already incurred.
4.3 If the Client cancels with less than 24 hours’ notice, or fails to provide access at the agreed time, no refund will be given and full payment will remain due.
4.4 The Company reserves the right to reschedule in the event of unforeseen circumstances but will notify the Client as soon as possible.
5. Client Obligations
The Client shall:
a) Provide safe and reasonable access to the property;
b) Obtain all necessary permissions, approvals and consents;
c) Ensure the property complies with health and safety requirements;
d) Comply with all applicable laws and regulations.
6. Payment
6.1 Payment terms are as stated on the invoice or booking confirmation.
6.2 Interest will be charged on overdue amounts at 4% above the Bank of England base rate until payment is received in full.
6.3 We may suspend or withhold delivery of reports, certificates or completion documents until payment is made in full.
7. Variations and Delays
7.1 Any changes requested by the Client must be agreed in writing and may incur additional cost.
7.2 We are not liable for delays caused by circumstances beyond our control, including but not limited to adverse weather, supply issues, or the Client’s failure to provide access.
8. Limitation of Liability
8.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any liability which cannot legally be excluded.
8.2 Subject to clause 8.1, our total liability to the Client for any loss or damage arising from or in connection with the Contract shall not exceed the total price paid for the Services.
8.3 We are not liable for any indirect, consequential or economic loss including, without limitation, loss of profits, business, revenue or goodwill.
9. Warranties
9.1 We warrant that our Services will be performed with reasonable skill and care.
9.2 Materials supplied will be of satisfactory quality and suitable for their intended purpose, subject to reasonable tolerances and variations.
10. Insurance
We maintain public liability and professional indemnity insurance appropriate to the Services provided. Evidence can be supplied on request.
11. Termination
Either party may terminate the Contract immediately by notice if the other party commits a material breach which, if capable of remedy, is not remedied within 14 days of written notice.
12. Force Majeure
We shall not be liable for delay or failure caused by circumstances beyond our reasonable control.
13. Intellectual Property
Any reports, drawings, designs or documents remain the property of the Company until paid for in full.
14. Confidentiality
We will not disclose any confidential information about the Client, except where required by law.
15. Data Protection
15.1 We comply with the UK GDPR and the Data Protection Act 2018 in handling personal data.
15.2 Personal data will be collected and processed lawfully, fairly and transparently, only for the purposes of delivering the Services, and retained only as long as necessary.
15.3 Clients have rights to access, rectification, erasure, restriction, data portability, and to object to processing.
15.4 For further details, please see our Privacy Policy.
16. Governing Law and Jurisdiction
This Contract is governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
